Alber's Fireplaces

Reviews about Alber's Fireplaces

• Matt Acosta

  Sep, 17 2018
  ★ ★ ★ ☆ ☆
  In the process of buying a fireplace from them. Ordered over a month ago, said it would take about four weeks.
  
  Called again today, said it would be anywhere from four to six weeks. I can’t believe that a fireplace takes six weeks to build from the manufacturer and ship... you can build a house in four to six weeks. Guess the manufacturer is slow, or builds them when they get ordered?
  
  They take a 50% deposit, so be prepared to shell out almost 2k for the base fireplace on a deposit.
  
  In person customer service is terrific, don’t waste your time calling them. As other reviews have stated they act like they are doing you a favor by talking to you, will wait till after the new year to hopefully get my fireplace and then report back.
• Sherri McLaughlin-Ryan

  Jun, 06 2018
  ★ ★ ★ ★ ★
  Just had a great customer service experience with them . My mom had a gas fireplace installed many years ago and needed to know what to do 10 years later about replacements they could not have been nicer great job !

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